Why do relationships matter in the 21st century B2B enviroment Essay

Why do relationships matter in the 21st century B2B enviroment - Essay Example and business studies have divided customers in two groups in order to study their needs and behaviour, and these groups have been categorised as B2C customers- individual customers and households and B2B customers- organizational customers (Kotler et al, 2006). The B2B structure is such that the organization implements a variety of processes to serve their business customers in a much mature and productive manner. The nature of dealings of B2B customers makes the environment different and diverse than B2C customers. Business customers have more reasons and logics to make a strong partnership with the seller. However, an individual customer may not have the capacity and influence to sustain the same level of partnership with the seller as the organizational customer. Implementing any strategy that leads to building better relationships in a B2B environment is easier because the number of customers are limited and the organisation may set customer specific policies to attend to the needs in a more flexible manner (Kotler et al, 2006). One of the companies that have successfully developed an ideology based on importance of relationships in the twenty first century is BT Radianz- a company which supplies connectivity solutions to the global financial community. It is a company which operates heavily into the B2B market and makes the simplified contact of a limited number of customers. However, apart from just taking the big vendors that make a portion of the licensing fee in terms of revenues for BT Radianz- the formulation of relationships have been set on priority through CRM and other tools to get feedback from the client. This interaction with the client makes the possibility of providing the exact services the B2B client needs and makes them feel like an individual whose business and character matters to its business circle (Bacon & Pugh, 2004). Without this relationship building, business models would fail as organizations would not know their weaknesses and

Compare and contrast the degree of emergence of two current emerging Essay

Compare and contrast the degree of emergence of two current emerging markets in the same region - Essay Example Emerging economies can be understood as those rapid growth countries with low-income that utilises economic liberalisation as the major factor of growth. The emerging economies must satisfy two criteria namely rapid economic growth and government policies that favour economic liberalisation and implementation of free-market system (Hoskisson & Et. Al., 2000). The countries that are reforming their economies along the market-oriented lines, offering various opportunities in trade, technology transfers as well as foreign direct investments are known as emerging countries. According to the World Bank, China, India, Indonesia, Brazil and Russia are the five biggest emerging countries. Furthermore, there are other countries such as Mexico, Poland, Turkey, South Korea, South Africa and Argentina. It is worth mentioning that each of the countries are vital as an individual markets and the effort put on by each of the economy collectively may assist in changing the face of the global economi cs and politics (Li, 2011). It is quite important to comprehend the reason behind the creation of emerging markets. There are two reasons: one being the state-led economic development and the other being the need for capital investment. At the outset, the state-led economic development could not produce sustainable growth in the traditional developing countries that forced these countries to adopt open door policies. Secondly, capital was required by the developing countries in order to finance their development. However, the traditional government borrowing didn’t permit the development process. It has been evident from the past records that the developing countries were not able to manage the borrowed funds well and in an efficient manner in order to support their economic growth. Therefore, as a result they started to rely on equity investments in order to finance their economic growth. They seek to attract the equity investment from the private investors in order to partn er with them. However, in order to attract the equity financing, it is quite important to create a favourable climate for the foreign investors. Therefore, this change in the financing sources was another factor that led to rise of the emerging markets (Li, 2011). It can be noted that there has been change in the traditional view of the development with the rise in the emerging markets. The first thing to note is that the foreign investment is replaced by foreign assistance. In the recent times, it can be said that the investment in the emerging market is not associated with the traditional notion of providing developmental assistance to the poorer countries. It has further been noted that the emerging markets are lessening their trade relations with the industrialised nations and are more directed towards new market opportunities. With the surmounting two-way capital flows and trade among the emerging markets as well as industrialised countries, it generally demonstrates the change from dependency to global interdependency. In addition, it has further been noted that with the emergence of the internet, the accelerated information exchange is integrating the emerging

PTSD and Fluid deficit Essay Example | Topics and Well Written Essays - 250 words

PTSD and Fluid deficit - Essay Example Nursing intervention therefore should include frequent explanation of treatment and treatment outcome to the patient, involvement of patient in some decision-making, detection of both behavioral and psychological changes in patient and administration of mild sedatives to help patients cope. Healthcare givers should also be ready to listen and talk to the patient and encourage the patient to talk about the stress factors or the burn experience which would enhance adjustment capability to the trauma. Severe burn cases have a great risk for fluid deficit. Most burn case patients die because of burn shock. During the first 2 or 3 days fluid and electrolytic balance is lost and the cardiac output is extremely low such that only fluid resuscitation can help prevent such shocks. This deficiency is mostly causes by fluid loss from unconventional sources, less fluid intake or enhanced need of fluid (eNurse Care Plan,2014). Health care givers need to primarily concerned about hydration and restoring the lost balance of fluid. Interventions need to include proper monitoring of vital signs and Central Venous Pressure, observation of urine output in terms of color and measure specific gravity, estimate losses from wound and detect any other physiological abnormality. The patient also needs to be weighed on a daily basis since hydration depends on individual weight and a record also needs to be maintained regarding the amount and type of fluid given to the

Molecular biology Essay Example | Topics and Well Written Essays - 3000 words

Molecular biology - Essay Example (Unemo & Nicholas, 2012). The developing multi drug resistant Neisseria gonorrhoeae, the severe symptoms of the gonococcal infections, added to the socioeconomic burden and epidemiologically threatening aspects of the disease; drug resistance gonorrhea, its detection and diagnosis has acquired immense significance (Blomquist, et al., 2014). It is important to focus on preventing the spread of resistant forms as part of disease management. An essential requirement for controlling spread is enhancing surveillance through better diagnostic methods for identification and isolation of disease resistant pathogens. This project aims to introduce a novel method of diagnosis of drug resistance in clinical isolates of gonorrhea. The method presented in this paper involves the use of Tiling array for diagnosis of drug resistance in clinical isolates of Neisseria gonorrhoeae. The protocol is based on similar technology already used for development of protocols for drug resistance in other organisms. Tiling array is a derivation of microarray technology developed by Kapranov and colleagues (2002) and Shoemaker and colleagues (2001) that facilitates identification of previously unidentified transcripts through genome wide annotations. The initial euphoria associated with the utility and significance of antibacterial and antimicrobial drugs seems to fade with the rise in the bacterial strains exhibiting resistance to single as well as multiple drugs. Hence drug resistance has become an exponentially rising global health hazard rendering world population once again vulnerable to the threats of common diseases (Levy & Marshall, 2004). Both Gram positive and Gram negative bacteria have been known to exhibit multi-drug resistance leaving health care providers with no antimicrobial therapeutic agents ensuring control and management of

Adolf Hitler Conspiracies Essay Example for Free

Adolf Hitler Conspiracies Essay Did Adolph Hitler really commit suicide on April 30, 1945? Hitler is believed to have poisoned and shot himself along with his newlywed wife, Eva Braun, on April 30, 1945 while in an underground bunker in Berlin. Then, Hitler and his wife’s body were burned outside the bunker. However, many questioned whether this really happened so they have conspiracies on Hitler’s death. Three main conspiracies that really challenge Hitler’s suicide are that the skull found in the bunker did not belong to him, no shots were heard by bystanders in the bunker, and he had an imposter kill himself. So Hitler’s death may have been a hoax due to the evidence from several sources, showing that Hitler may have never committed suicide in that bunker and he had escaped from Germany. The skull that was believed to be Hitler’s, which was taken by the Russian army and preserved by Soviet intelligence, is now proven by DNA analysis to be of a woman under 40 years old. The bodies of Hitler and Eva Braun, Hitler’s wife, after they died, were said to have been wrapped in blankets and carried to the â€Å"garden outside the bunker, placed in a bomb crater, doused with petrol and set ablaze† (Fresh Doubts over Hitlers Death†¦Ã¢â‚¬  3). However, Stalin, who was suspicious about Hitler’s fate, had the Russian forensics team dig up Hitler’s body, but a part of the skull was missing. The Russians eventually found the other fragment to make ensure Hitler’s death. However, American researchers were finally able to examine the skull fragment after it had been under strict possession of the Soviets. The researchers found out the skull fragment belonged to a women under 40 years old because in their DNA analysis of the skull they found that â€Å"the bone seemed very thin; male bone tends to be more robust. Also the sutures where the skull plates come together seemed to correspond to someone under 40† (Fresh Doubts over Hitlers Death†¦Ã¢â‚¬  2). But Hitler was 56 in April 1945 so the skull could not have belonged to him. Braun was believed to have been killed as well so the skull fragment could belong to her and she was 33 years old when she died. Overall, Hitler’s suicide has been greatly challenged by this astonishing discovery about the skull fragment believed to be Hitler’s. Skull Fragment Believed to Belong to a Woman, not Hitler (Fresh Doubts over Hitlers Death..† 1) Nobody actually saw Hitler shoot himself on April 30, 1945. The guards near the bunker claimed they heard nothing, but many of them withdrew their claims because they said Allied interrogators pressured them into saying that. Also some people who claimed to have heard the shot weren’t even there. Otto Gunsche, Hitler’s SS adjutant, claimed to have been in the conference room with Nazi Party Secretary Martin Bormann and Propagnda Minister Josef Gobbels when he heard the shot, and then he claimed they â€Å"rushed to the anteroom with Gobbels in lead† (Adolf Hitler Death and Survival Myths 2). However, Rattenhuber, commander of Hitler’s SS guards claimed that Gunsche was already in the anteroom when he arrived. So Gunsche could’ve helped Hitler escape from the bunker without anyone else knowing. Also Hitler’s chauffeur Erich Kempka and former Reich Youth leader Artur Axmann claimed that they saw a body being carried out of the bunker â€Å"which was wrapped in blanket and was dressed in Hitler’s trousers, shoes and socks†, but they didn’t get a valid identification of Hitler. If no one actually physically saw or heard Hitler shoot himself, how do they know he really shot himself ? Layout of Hitler’s Bunker (Navona Numismatics..† 1) Most of the conspiracies on Hitler’s death have to do with him having a double. Around 2 P.M on April 30, 1945, Hitler had a strange conversation with his personal pilot, Hans Baur. Baur begged Hitler to escape to Argentina, to Japan, or to an Arab country, but Hitler responded â€Å"I am ending my earthly stay.† (Adolf Hitler Death and Survival Myths 2). Notice Hitler said â€Å"earthly stay† instead of â€Å"life† which implies that Hitler was no longer going to be on Earth or that he was planning some sort of escape. Between 2:30 P.M and 3 P.M, Gunsche made a phone call to Kempka and asked him for two hundred liters of gasoline to be at the entrance of the Fuhrerbunker. Notice that Hitler did not make the phone. Could this have meant Hitler had already escaped and his double filled in his place? The Russian’s photo of Hitler’s corpse was indeed not Hitler, it was his double, or Doppelganger, Gustav Weber , who was executed with a gunshot to the forehead, and it’s obvious that it’s not Hitler because Hitler shot himself in the temple. Russian photo of â€Å"Hitler Corpse† (Adolf Hitler Death and Survival Myths 4). Adolf Hitler’s suicide on April 30, 1945 has been challenged by these three conspiracies: the skull found in the bunker did not belong to him, no shots were heard by bystanders in the bunker, and he had an imposter kill himself. In the first conspiracy, researchers were able to examine the skull that was believed to belong to Hitler, but after a DNA analysis of the skull, they found out that the skull belonged to a female under the age of 40 due to its thickness and structure. Then in the second conspiracy, Hitler’s bodygurads and comrades who were in the bunker with him claim to have never saw or heard the gunshot from Hitler’s suicide. In the final conspiracy, Hitler was believed to have a double take his place and commit suicide while he escaped out of the bunker. All three of the conspiracies have valid and credible evidence so if they are true, then Adolf Hitler may have indeed faked his death and escaped from Germany on April 30, 1945.

Organisational Change Management Essay Example for Free

Organisational Change Management Essay Organizational Change Management encompasses all activities aimed at helping an organization successfully accept and adopt new technologies and new ways to serve its customers. Effective change management enables the transformation of strategy, processes, technology, and people to enhance performance and ensure continuous improvement in an ever-changing environment. A comprehensive and structured approach to organizational change management is critical to the success of any project that will bring about significant change. Fig I. Adapted from State of Oklahoma CORE Project Change Management Plan In any large implementation, the Project Team can expect to experience resistance and reluctance to change. The Organizational Change Management will provide the various stakeholder groups information about the project’s purpose, scope, benefits, timeline and training opportunities as well as how the individual job environment will change due to the implementation of the applications. The messages we will provide via this plan will be customized, based on the specific needs of each group affected by the project. It is the intent of the project team that this Organizational Change Management effort will lessen the â€Å"Production Dip† that is inevitable in any varied and complex project. 2. Objective †¢ Discuss the Organizational Change Management team and explore ways Organizational Change Management can work with Apps Delivery †¢ Cover Organizational Change Management tools †¢ Explain Organizational Change Management metrics 3. Organizational Change Management Scope Overview a. Stakeholder Management The impact of organizational change imposed by implementation of a project should always be taken into account. To promote a successful delivery, identify who will be affected by the business process and technology changes that the project will cause. 1* For each stakeholder, determine their degree of support for the project and their influence on the organization. Develop a plan for how to build greater support among those with the most influence. 2* Identify stakeholders’ current and target level of project awareness. Ensure that stakeholders have an accurate understanding of the goals and anticipated impact of the project. 3* Assess your organization to identify enablers and challenges to implementing the project 4* Enroll stakeholders to participate in initiatives and to advocate/facilitate change. b. Communication Good communication is the lifeblood of any project. It is essential that the Project Manager provide timely and high quality information about the project to all stakeholders. It is equally important to listen to the stakeholders. Actively solicit their feedback and then respond constructively. 5* Identify the stakeholder groups in your project (e.g., senior management; end-users; sponsor) 6* Develop a communication plan that specifies who will get what information at what time, in what format and through what means of delivery (See section on Communication below) 7* Monitor feedback and respond in a constructive manner Discuss and record lessons learned throughout the project. Use them to improve how the next project may be carried out. c. Training Many IT projects fail because the user community receiving the product of the project (or the IT group responsible for maintaining it) does not receive adequate or properly focused training. It is important to understand the training needs of each stakeholder group, develop targeted training activities, and deliver content with the appropriate method. A good training plan will serve as an effective road map for training activities. d. Stakeholder Objectives An Audience Assessment will help you to determine the best feedback channels for each identified stakeholder group. It is important to understand the major questions and concerns that these groups may have, so that adequate attention can be paid to correcting misunderstandings, filling in the gaps, undoing rumors, etc. If you understand what the potential barriers to acceptance are, you will be better prepared to take proactive action to eliminate them. On the basis of these data, the project team will take appropriate steps (e.g. meetings with stakeholder groups, set up an information web site, distribute a newsletter) to alleviate the concerns of our Stakeholders and ensure that additional difficulties with perceptions about the project do not arise. These actions are detailed in the project’s Communication Plan. 4. Communication Objectives Effective strategic communication is the key to successfully implementing large-scale organizational initiatives. Interview your major stakeholders and find out what information they need. Based on this information, establish a formal Communication Plan that spells out in detail who requires what information, how they will get it, who will provide it, and the means and timing of all regular communications including reports, meetings, postings on web sites, etc. Consider every means of communication at your disposal to get the work out about the potential benefits, timing and training opportunities associated with your project. Make the Communication Plan available to all stakeholders, and be open to modifications in it as your needs change. Communication is the glue that binds internal and external stakeholders to the vision, mission, goals and activities of the project. Effective communication engages the hearts and minds of all stakeholders by facilitating movement along the continuum presented below. Fig II. Taken from State of Oklahoma CORE Project Change Management Plan 5. Training Objectives As stated earlier, training may be a crucial component of your Organizational Change Management Plan. Especially where business process is changed or new skills are required, it is paramount that employees be fully prepared before they are expected to perform new duties. The following steps will help you establish a training program appropriate to your project: Review your organization’s policies and procedures and determine which of them may require modification. Work with the organization to help them adapt to the changes. Learn the impact your project will have on individual jobs and workflow. Where impact is substantial, ensure that focused training is available. In the tables that follow, record the groups relevant to your project, their specific training needs and information about the training materials and facilities that you will use. Establish an appropriate curriculum. It is possible that the same material should be presented in very different ways depending on the background and skill level of the audience (e.g. business staff may require a less technical presentation than IT staff). Find or develop well qualified trainers. Create a plan for the post-implementation training support that may be required as new employees come into the organization, or as existing employees change jobs.) The project is expected to require significant modifications in the organization’s workflow and policies. So that the employees will be properly prepared when the new system comes on line, the project team has conducted extensive analysis of training needs. Based on this, the team has produced a plan that should smooth the way to a successful implementation. Steps taken include the following: a. Perform and Analyze the Results of a Job/Workflow Impact Analysis This system implementation will result in changes to business workflow. These changes will have a significant impact on the skills required of some of the people who will use the new system. In order to ensure that adequate training is provided, the project team performed a gap analysis between skills available and skills required, as follows: 8* Identify those positions (i.e. jobs) affected by the new system 9* Used specific tasks to link positions to new workflows (i.e. linked tasks required in the workflows to tasks performed as part of individuals’ jobs). 10* Noted those tasks that have changed. 11* Listed the skills required to perform each task 12* Determined if existing employees already have the skills needed to perform the new or changed tasks 13* Have arranged for training where skill gaps exist 14* Mapped positions to components of the new system 15* Are taking steps to ensure that each individual receives training for the components they will use 16* Will modify recruiting profiles to reflect new skill sets b. Provide the Organization with Information Necessary to Prepare for Upcoming Changes 17* Reviewed the policies and procedures of each major group in the organization that will be impacted by the new system (e.g., divisions, departments, etc.). 18* Identifed those policies and procedures that will change as a result of the new system. 19* Provided a checklist of needed changes to each organizational unit. 20* Assist organizational units in development of plans to adapt to the changes. c. Develop Curriculum and Content It proved necessary to develop very focused training programs for the various stakeholder groups in this project. Therefore, the training team has tailored the curriculum (topics covered, reference and other training materials used) and the content (specific information to be delivered) for each group. The training will be provided in settings appropriate to the content and group responsibilities (e.g., Technical group in the computer room; office personnel in a training room). The training team has paid serious attention to methods of delivery, and as a result while most employees will receive classroom presentations, certain groups will receive hands on training. In addition, several Powerpoint-based presentations will be made available on the project web site as a means of distributing key information about the project to all stakeholders. The following list was used as a guide in development of this training program: 21* Staff will receive training on new business processes prior to technology training, in order to help understanding and acceptance. 22* Advance arrangements have been made for all facilities and equipment required for training. 23* The training team will hold overview sessions with employees to explain conceptual differences between existing system and the new system. 24* Focused hands-on training will be provided where it can be expected to have significant impact. 25* Given the extensive nature of this implementation, the training team has developed module-specific curriculum outlines with learning objectives, agendas, materials, instructors, etc. 26* Training materials will be made specific to each audience. 27* We will use the train-the-trainer method as a means of cutting cost and also ensuring that training can be made available in the future. 28* The training team plans to develop job aids (checklists, workflow summaries, etc.) for use after rollout. 29* The training team w ill conduct surveys to evaluate the effectiveness of training. The organization will use this information to improve the training program in future implementations. 6. Training Plan Strategy Identify different audiences who require training Conduct training needs assessment and skill gap analysis Document requirements for the training team –Training development Schedule Prepare managers and supervisors to coach their employees through the change Develop Transition plan Train Organization resources 7. Organizational Change Management: Approach and Resources For best results, the entire project team and all new users of the system should adopt the role of Change Agent for the project. Following are some of the tools identified for Organizational Change Management to be effective in a large and complex implementation project. Review these tools with the project team. Select those that will provide the most benefit to your project and summarize how you intend to use them.

The use of PEST and SWOT in Healthcare

The use of PEST and SWOT in Healthcare PEST and SWOT analysis are instruments which have been used to study the big picture of the political, economical, social and technological impacts around the organization and looking upon the strength and weakness within the organization that will influence its current strategies and the future. Following is a PEST and SWOT analysis done in a pharmaceutical organization (cipd.com) Industry: Healthcare Sector Organization: Laboratory Allied Limited- Kenya 1. PEST analysis Political impacts Political instability due to upcoming elections (-5) High rates of Corruption(-9) Implementation of FDA policies and guidelines for international approval (+10) Influence of the Africa Union and East Africa union on trade freedom (+10) +6 Economical impact Recession and inflation (-3) More market for supplying products (+9) High prices of available local raw materials (-7) -1 Social impact HIV/AIDS and Tuberculosis pandemic (-5) Different tribes and culture (5) Over population (-3) Climate change (-4) -7 Technology impact New and advance technology innovation (+10) Rapid evolution of technology(+8) No company website is established (-2) Slow internet speed (-4) +12 SWOT analysis Strengths Superb location of the organization (+10) A number of production equipments (+4) A Quality Assurance department (+7) Good marketing team and dedicated customers (+8) Excellent product prices (+7) +36 Weaknesses No research and development department (-6) Very few skilled analysts and technicians (-7) Financial resource is less for funding a new project (-7) Outdated equipments (-7) -27 Opportunities Newer marketing sites in central and southern Africa (+10) A wide range of marketing agents (+10) Import taxes are reduced thus able to buy raw materials from other countries (+10) +30 Threats Recession therefore no revenues (-6) Competitors (-6) Increment in the licence fee in 2011(-5) Security problems (-7) -24 On observing the current position of Laboratory Allied Limited, the PEST analysis (+10) and SWOT analysis (+15) shows that it is stable, but it could improve by developing and planning ways of altering the weakness and threats into strengthen. In conclusion Laboratory Allied Limited is a promising pharmaceutical company that could progress gradually into a number one choice of place to work in the future. ROLES AND ACTIVITIES OF HUMAN RESOURCE AND LINE MANAGERS IN HUMAN RESOURCE MANAGEMENT 1. Human resource planning Human resource planning (HRP) or workforce planning is one of the classic human resource (HR) administrative tools in the estimation and identification of HR requirements used to meet the organization long-term objectives and economic opportunities. It is therefore defined as the systematic process for analysing the organization needs on how many employees are needed and what kind of knowledge, skills and talents is required in order to satisfy the organization needs (Armstrong, 2009:486). Line managers are required to provide information from their respective departments regarding to the strength of their workforce and what skills is required at the present and in the future. Thereafter, it is duty of the HR manager to gather and analyze these data which will help them to actualize the strategic plans of the human resource and by putting in mind to apply the economic theory when the demand is high the supply is low and vice versa, which will help the HR manager view the exact scenario in the organization and the labour market (D.Haffner handout I, 2010:20-21). HRP does not only assess the organizations current climate and its future labour but it does helps in the management planning of any needed recruitment, training and development of the right employee and the evaluating the progress of the organization which in turn helps in providing information to the managers regarding the need to review their forecasts and programs (Susan E. Jackson et al., 1990:223). Connecting business plan with HRP The objectives of any business vary from one organization to another which could be either short-term or long-term. Due to the constant and rapidly changes in the business, economic and social environments, these factors has played a great impact in many leading organizations to emerge their business plans with HRP so as to adopt a long-term plan. HRP is therefore the key element in every organizational strategic business plan in ensuring that its survival is sustained in the marketplace. Thus this is one of the responsibilities of the human resource in developing the human resource strategies that will be applied into the business plans. This is supported from the quoting of Kathyrn Connors (vice president of Human Resource at Liz Claiborne), who believes that the success of any organization strategies is by implementing the HR plans as shown in appendix 1 (Susan E. Jackson et al.1990:223). The human resource planning model in Appendix 2 shows how the various activities which are interlinked to each other and how they influence each other towards the achievement of the businesss SMART objectives, plans and its development (Armstrong,2009:fig.29.1:490) In a study case of British Gas, which is the countrys leading energy provider has implemented workforce planning model to help them predict the needed engineers who will help in meeting their customers quench for services. The managers are constantly carrying out a forecast programmes that will help them visualize how many more engineers they require in the future so as to meet the needs of their customers. Thus the British Gas success is because of the application of the HRP content in their business plans and putting customer first (Thetimes100.com). Looking at the PEST and SWOT analysis of Bio Energy in appendix 3 has the potential of growing because of its great and cheap services. Since British Gas is one of its competitors, they could apply the HRP principles and model as the way British Gas have. By doing so, they would be the of the top energy suppliers in the world because of their environmental conscious advantage. 2. Recruitment and selection Recruiting and selecting appropriate staffs is a great challenge for many HR professionals. In most of the upcoming companies the demand for labour is high but the research conducted by many HR managers is poor and still have difficulty in differentiating between recruiting and selection, therefore appointing the wrong employees. Therefore, this paper defines recruitment as the various steps an organization undertakes to attract applicants to work for an organization and meet its objectives. Selection is part of recruitment process that is involved in pinpointing the successful candidates for the jobs under reasonable and relevant assessment (Armstrong, 2009:515). A successful organization, be it small or large, always has an organized and a solid workforce that is comprised of well competent and qualified individuals. The human resource manager (HRM) and the line managers participate in different stages of recruiting and selecting the prospective candidates for their company. Process of recruiting and selecting Assuming that a human resource plan has been conducted regarding on how many more staff members are required, the HRM is then required to develop the organizations procedures and policies relating to recruiting new staff and ensure that the selection carried out in unbiased manner. Unsuccessful recruitment is when the companys money is been spent and no outcome is obtained, therefore HRM is also required to strategically plan a recruitment procedure that would be effective to the company. It is then the duty of a line manager to write up the role profile required to fill in his team. Description of individuals competency to perform/operate for example operating equipment and individuals skills, abilities and experience should be included in the role profile. In any role profile there is always an additional part that informs about the terms and conditions of the employment. One can argue about experience requirement because some of the recruiters don not require experienced applicants because in the long run they provide training at their workplace. The line manager should not over exaggerate the content in the role profile because unreal profile could lead to disappointment and dissatisfaction of the recruiter if the applicants do not meet their role profile standard (Armstrong, 2009:515-517). The next step is selecting the best and cost-effective recruitment method to attract prospective candidates. Methods such as internal and external recruitment, recruitment agencies and consultants among others are used by different organizations in recruiting candidates. For example the UKs public sector prefers to advertise their job vacancies both internally and externally which they believe to a good practice. Footnote? Before commencing, it is important for HR manager to initially perform an analysis for their organization before doing a scenario planning especially when the labour market is tight (recession).This in turn helps them to analyse and use this to develop the value of the employee needed and the brand of the employer (Derek, 2009:47-48,57-58). A survey carried out by CIPD (2008) on recruitment found out that a high percentage of candidates relied on recruitment agencies and the lowest percentage used journals for seeking jobs (Armstrong, 2009:520) hence it is crucial for the any recruiter to recognizing the best source of recruiting candidates. Choosing the BEST selection tools Anne and Nancy (2004) have described in their research findings how HR managers have wrong perception on the types of tools used for selecting employees. Poor selection of candidate is due to either poor use of tools or less time spent when selecting, thus it is the duty of line managers to carefully select the appropriate tool ensuring its cost and validity and analyse carefully on the characteristics of the applicants. The use of psychometric tests plays a vital role in measuring individual candidates in their ability, intelligence and personality (Anne and Nancy, 2004: 305-308). For example in an organization such Enterprise Rent-A-Car, the largest car rental business in UK has a well organized workforce of over 65,000 employees. Enterprise applies the recruitment and selection model in Appendix 4 to recruit new skilled staffs. They use the online recruiting method which they believe that is the easier way the applicant can apply. After the recruitment process, the HR manager will carefully select the appropriate candidates by using a standard documentation that matches the candidates with the required roles, qualities and skills needed in the organization. The candidates are then assessed by taking part in practical exercises and finally being interviewed by the senior manager for his final view (Times100). Howard self drive is a small upcoming company that deals with renting cars like Enterprise do. Looking into its external and internal context in Appendix 5 you can see its success is threatened by limited number of skilled staff. By applying the recruiting and selecting model used by Enterprise then they would have a better chance of being successful because of selecting the appropriate candidate for their organization. 3. Training and development The most effective way for a company to continue achieving its business plans is by expanding its strategies on training and development activities for their employees in order to allow them to flourish their skills and abilities. The theory a valuable employee is one who is well trained and has learnt, hence has shown continuous develop has been used by HR managers to ensure that effective training is provided to their employees and allowing them to progress continuously (D.Haffner, handout 2, 2010:26). The HR manager is responsible for establishing learning and development strategies that will be followed to achieve the better skills for their employees. In the other hand, line managers are in charge of planning training sections for their employees and assessing their progress from their learning and ensuring that every one of them has had the opportunity to train and develop continuously. The provision of learning and training opportunities in an organization provides the employers assurance for employees development and commitment to stay in the organization. Therefore money spent on their training would be worthy but this could also mean that training these employees would make them more competent and may decide to seek employment leading to losses (Derek, 2009:66). Learning programmes could be conducted either by informal or formal, web-based, self-directed or the blend of either 2 or more of them. Informal learning is normally considered by many managers as a source for knowledge but it is the best way to acquire knowledge from the fellow employees as they go by. On-job learning could be another way for learning where one can be coached, mentored, job shadow etc. This type of learning is cost free and more effective (Armstrong, 2009:666-673). For example Tesco, the largest British retail is keen in providing their employees training opportunities and evaluate their skills and abilities at their position at workplace. Employees are provided both on-the-job and off-the-job training. Training techniques used in on-the-job training e.g. shadowing, coaching, and mentoring and job rotation which provides effective learning. Off-the-job training is provided if new skills are needed. Every employee has a self-development chart which shows the learning progress. In Tesco, it is the responsibility of the employees to assess themselves on their development by setting their own SMART objectives. 360-degree appraisal is also been used in Tesco to assess the performance of the employee where the stakeholders are provided this opportunity. The development progress of any employee is rated from Red to Blue. Therefore, Tesco has applied the systematic training and Boyatzis models in appendix 6 in their training and developing program in t heir company for effective customer service (thetimes100). From the Appendix7which shows the analysis of Ganesh supermarket. The manager should apply all the principles Tesco have used for training and assessing the competencies of their employees which will bring success in their organization. 4. Health and safety (HAS) There are many activities occurring in our workplaces which are today governed by legislation that requires the employers to implement in their organizations so as to protect and manage the Health and Safety of their employees and other people who might be affected. The UK health and Safety work Act 1974 states the duties and responsibilities of employers, employees and including individuals who are self-employed on issues regarding to health and safety (Alan, 1996: 52). Health and Safety policies It is the duty of the employer, HAS officers, HR and line managers to bring about the policies and programmes of Health and Safety issues so as to protect their employees. These policies and programmes do not only apply to employees alone but also the consumers, suppliers and nearby communities who will be affected by what the organization does and produces. An employer should always have a signed HAS policy statement which acknowledges the intended agenda regarding to the safety of the employees. Although the issue is that the employer should implement policies on HAS but this relies on the responsibility of each employee to conduct themselves using their common sense. Assessing and auditing It is important to identify and assess any risks that threatens the HAS in an organization and be able to take proper measurements on managing them. A risk could be assessed using a 3-point scale or Holts and Andrews (1993) complex rating scale (Armstrong, 2009:963) which will determine if these risks are hazardous to the employees. It is important that the involvement of HRM, line managers and employees in the auditing HAS programmes as to ensure safety measurements are applied constantly. Training in HAS It is essential for every employee to be trained on ways to handle safety when a hazard has occurred but the issue is that it is not implementing into action. Many organizations only apply training when an accident has happened and at the time when vigilance has risen. This point is supported by the illustration below which was obtain from Herald of Free Enterprise, kings cross and challenges (Mark,1998: 354): many of the principles of good training are widely known in management circles and organization of highly quality will adopt them as part of their explicit policy. Unfortunately it is also true that organizations may pronounce them publicly and yet at the operational levels treat them causally. Senior management may fail to realize that this is happening. The true state of affairs only emerges when some disaster occurs.. A successful health and safety management system (SMS) is one that comprises of strategic plans and the implementation of policies according to HSE publication and British Standard guide which should be set up in an organization. A SMS model in appendix 8 has been developed to be applied in the management of HAS which shows how different issue influences each other in the achievement of safety at the workplaces (Alan, 1996: For example FirstGroup, is the leading public transport company have developed safety culture as one of their activities and their first priority is to provide safety to both their employees and customers. The employers of FirstGroup have implemented the Health and Safety Act 1974 in their organization and provide Prevention Handbook to their employees. Each employee is provided and assessed in their safety training programmes ensuring that each one of them is competent in providing first aid when a hazard has occurred. They have also introduced Disability Discrimination Act 1995 in their organization policies in order to consider those applicants that are physically challenged to join their workforce. Safety-themes are also displayed in their intranet and published in the companys newsletters. Conclusion This article describes the important of the roles and responsibilities of HRM and line managers in these activities in an organization and how they support each in various ways. Human resource planning ensures that the need of the right people at the right time and place are selected who are competent and able to fulfil the business strategies of an organization. Recruiting and selecting the applicants is crucial step for any organisation because of the difficulty in choosing the appropriate method and tools for selecting the candidate of choice. Finally, the need of training employees is an important issue today so that they are well profound with their appointed roles and duties at their workplace and making sure that health and safety in their surrounding is established.